FAQs

 

  • Due to the sensitive nature of the products, all orders are final.
  • No exchanges, returns, or refunds.
  • The customer is responsible for providing an accurate delivery address.
  • All orders will be shipped with tracking numbers via USPS.
  • The customer has to contact USPS with any delivery issues.
  • Orders returned due to an incorrect address will require the shipping costs to be paid again by the customer. 
  • All products are hypoallergenic.
  • Gold plated is NOT solid gold, but it IS real gold. The core of the chains are stainless steel and the outside of the chains are tarnish-resistant, but do not have the life expectancy of solid gold.